FAQ

Buying from Soapstar!

# I love your soaps! Can I order in bulk?
Sure! There's a minimum order of 20 bars for bulk orders and to show you how much we're grateful for your purchase, we'll even give you the luxury of choosing your own colours and fragrances to go with the soap design of your choice. Now, how about that? (Note: All bulk orders require a 50 per cent deposit upon ordering and must be made at least two weeks before the delivery/pick-up date.)

# Do you take CODs?
COD is available in these locations: Shah Alam, Subang Jaya, Petaling Jaya and Bangsar. Email us at imasoapstar@gmail.com to set a date and a specific pickup point.

# What are your postage rates like?
All our soaps are delivered via Poslaju. We charge RM5 for orders that weigh 500g and below and anything above that we charge RM7. Bear in mind that these are the rates for items posted in West Malaysia. Please do inquire about postage rates beforehand as the charges will depend on the weight of your order.

Caring for your Soapstar! soaps

# How should I keep my soap?
Your soap won't melt under direct sunlight but may experience colour fading. So if you want to ensure that your soap colours stay as vibrant as the day that you bought it, make sure to keep it out of direct sunlight in a cool, dry place.


# Help! My soap's sweating!
No worries, that's just your soap "sweating". That's why we ask that you keep your soap in a cool, dry place to keep the moisture at bay. Simply wipe the "sweat" off your soap and it should be all right again.

Other odds and ends

# Can I get a soap sample?
No samples for now. What you see on this blogshop is what you'll be getting. For an up and close look at our soaps (and if you want to have a whiff of them in person!) you can always check our soaps out at upcoming fashion bazaars. We'll keep you updated from time to time so keep an eye out for future announcements.

# Are your soaps safe for use?
Absolutely! Our soaps double up as decorative soaps AND soaps you can actually use on your body as they are enriched with nourishing oils that care and moisturise your skin. We don't recommend that you use our soap on your face though as it may not be suitable for delicate skin.